We provide professional services billed via invoices issued to the customer. By paying an invoice issued by ICE DIGITAL LLC, you agree to the refund terms outlined below.
All payments are collected against issued invoices for agreed-upon services.
Once an invoice is paid, the payment confirms authorization for the services described in that invoice.
Payments made toward invoices are non-refundable once work has commenced, except where required by applicable law.
Payment of an invoice constitutes acknowledgment and acceptance of the services described therein and authorizes commencement of work.
Work is considered commenced when any of the following occurs:
Once services have commenced, refunds will not be issued for completed or partially completed work.
If a refund request is made before any work has commenced, it may be considered at our discretion. Approved refunds, if any, may be subject to:
If services are delivered in phases or milestones:
No refunds are issued for work already completed or delivered.
All refund requests must be submitted in writing to support@icedigital.us and must include:
Refund requests are reviewed on a case-by-case basis and are not guaranteed. If approved, refunds are issued to the original payment method and typically process within 5–10 business days, depending on the financial institution.
We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback. Initiating a chargeback without first contacting our support team may delay resolution and may result in suspension of services.
We reserve the right to update this Refund Policy at any time. Any changes will apply to future invoices only and will not affect payments already made.
For billing questions or refund inquiries, please contact:
Email: support@icedigital.us
Business Name: ICE Digital LLC
